An Apple customer, only known as APPLENEWBIE, sent in his sons computer for repair (the computer wouldn’t turn on) but when he got the computer back it had someone else’s hard drive inside with all their personal data still on it. The resulting story, the timeline for which I have laid out below, is a […]
Entries Tagged as 'consumer power'
Apple customer service experiences wikinomics
February 20th, 2007
Tags: wikinomics · Apple · consumer power