Further to my earlier post, there is a nice article in FCW written by our friends at the National Academy of Public Administration. It lays out the benefits of collaboration in the public sector and references one of my favorite government 2.0 examples: the Transportation Security Administration’s Ideafactory – an idea marketplace for transportation security officers (the kind folks who marshal you through security at airports around the United States). “At TSA, Hawley has launched [...]

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It’s easy to berate government agencies for being slow to use popular web 2.0 platforms like YouTube and Second Life to deliver public services or engage citizens in dialogue — I certainly have. I have little doubt that governments must establish a genuine presence in these participatory online communities as they struggle to maintain relevancy and legitimacy in today’s world. But when you start to consider the legal and political risks that agencies take on [...]

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